TERMS AND CONDITIONS
Effective Date: 30 January, 2024
Welcome to Glacier Valley Eco Tours ("we," "our," or "us"). By using our website (https://www.glaciervalley.co.nz/), you agree to these Terms and Conditions. If you do not agree, please do not use our website.
1. General Use
1.1 You must be at least 16 years old to use our website or have permission from a parent or guardian.
1.2 By accessing our site, you agree to use it only for lawful purposes.
1.3 We reserve the right to modify or discontinue any aspect of the website without notice.
2. Bookings and Payments
2.1 All bookings are subject to availability and confirmation.
2.2 Full payment may be required at the time of booking unless otherwise stated.
2.3 We reserve the right to cancel or modify bookings in case of unforeseen circumstances (e.g., weather conditions, safety concerns, or operational needs).
3. Cancellations and Refunds
3.1 Cancellation policies are outlined on our website and/or booking confirmation. Please review them before booking.
3.2 Refunds, if applicable, will be processed as per our cancellation policy.
3.3 No-shows or last-minute cancellations may not be eligible for a refund.
4. Liability Disclaimer
4.1 While we strive for accuracy, we do not guarantee that the information on our website is error-free.
4.2 Participation in any of our tours or activities is at your own risk. We are not liable for injuries, accidents, or loss of property.
4.3 We are not responsible for third-party links or services mentioned on our website.
5. Intellectual Property
5.1 All website content, including images, text, and logos, is owned by Glacier Valley Eco Tours or used with permission.
5.2 You may not copy, distribute, or use any content without written consent.
6. Privacy Policy
6.1 We collect and store personal information as outlined in our Privacy Policy.
6.2 By using our website, you consent to our data collection and usage practices.
7. Governing Law
7.1 These Terms and Conditions are governed by the laws of New Zealand.
7.2 Any disputes will be handled in the appropriate courts of New Zealand.
8. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
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Email: info@glaciervalley.co.nz
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Phone: 0800 925 586
By continuing to use our website, you agree to these Terms and Conditions.
Risk Disclosure
Understanding Potential Risks in the Region
The West Coast region stretches 600km from Karamea in the north down to Haast in the south. With a diverse geographical region we also have a range of risks that you may encounter on your journey:
Coastal environments
Our coastline is powerful and ever-changing. Waves can surge unexpectedly, and some beaches are not safe for swimming. Enjoy the views, but never turn your back on the ocean.
Alpine environments
The weather can change quickly in these areas, always ensure that you carry appropriate warm clothing (even in summer) and check the local weather forecast before setting off on any adventures.
Sun protection
New Zealand has high UV levels which make it easy to get sunburnt. We recommend using sunscreen with a 50+ SPF rating.
Earthquakes
New Zealand is a geologically active country and earthquakes may occur from time to time. If you feel an earthquake follow the “Drop, Cover and Hold” action. We encourage you to familiarise yourself with official advice if you are unsure: Civil Defence: What to do in an earthquake
Tsunami
If you're near the coast and experience an earthquake which is strong enough to knock you off your feet or lasts longer than 60 seconds, head as far inland as possible or up a nearby hill if there is one. Remember the saying – “Long or Strong – get gone”.
Driving
If you’re self-driving, expect some roads to be narrow, winding or steep, with one-lane bridges in places. In winter, ice may be present on shaded or alpine sections. Take your time, drive to the conditions, and plan regular rest breaks on longer journeys.
Weather, Rain & Rapidly Changing Conditions
The West Coast is known for “four seasons in a day.” Sunshine can quickly turn to rain, wind or cooler temperatures — especially in alpine areas or near glaciers. Heavy rainfall is common and part of what makes our rainforests so lush, but it can also create slippery tracks, surface flooding and reduced visibility on roads. Always carry warm, waterproof layers (even on short walks), check the forecast regularly, and be prepared to adjust your plans if conditions change.
Sandflies
Sandflies love the Coast as much as we do. Insect repellent and light-layered clothing help keep them at bay. We sell locally made sandfly repellent in our office.
Emergency Information
In the unlikely event of an emergency, your West Coast host will be able to advise you. If you’re unable to reach your host, or your famil is un-hosted, please contact emergency services.
In New Zealand, dial 111 (free call) for Police, Fire, Ambulance or Search and Rescue.
ON YOUR GUIDED WALK WITH US
YOUR SAFETY IS IMPORTANT TO US. We GUARANTEE the following:
1) All equipment and transport vehicles are in safe working order for the activity.
2) Your guides are well versed in all aspects required to take you safely through the activity.
3) We reserve the right to CANCEL or CURTAIL your tour if weather conditions become unsafe.
We’re about to embark on an adventure, through a REMOTE part of the Wild West Coast!This means that at times during your trip you will be 1-2 HOURS FROM MEDICAL ASSISTANCE.
There is the potential risk of natural disasters such as flooding and rockfall due to bad weather and earthquakes, please be aware you are undertaking this activity at your own risk.
Transport with us
Where seatbelts are fitted, they must be worn under New Zealand law.